Public offices
Follow one application through your office
It checks, asks and drafts. The clerk still decides, and every access is logged.
Example
Check this week’s housing benefit applications against the checklist and draft a letter for each one with documents missing.
PlanApproved
- Read this week’s applications, scans and emails
- Check each against the required documents
- Draft a letter for each application with gaps
Six letters drafted, one also in Polish, for you to check
One application, six steps
An example of how one application moves through a public office, and the steps your own AI could take on. The clerk still decides, and every access is logged.
Example
An application for housing benefit arrives by email. Two of the documents it needs are missing.
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It arrives
On paper at the counter, as a scan or by email with attachments. It reads each document and files it with the right case.
Done by Agent
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It is checked
It compares the application with the documents the procedure requires. Missing here: the rent contract and proof of income.
Done by Agent
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The gaps are asked for
It drafts the letter asking for what is missing, with the deadline, and in the applicant’s own language too if needed.
Done by Agent, signed by the clerk
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The deadline is watched
Four weeks from the letter. It tells the clerk when the documents arrive, or when the time is up.
Done by Agent
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The decision is drafted
From the file and the rules that apply, it drafts the notice and cites each paragraph. The clerk decides, changes what they want and signs.
Decided by the clerk
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Every access is logged
Who opened the file, what was asked and what it answered: all of it is logged on your authority’s own server, for your records.
No application passes through an outside AI service, and each clerk opens only the cases their role allows.
How we protect your data
Agent Does whole tasks, with your OK
This week’s applications checked, and the gaps asked for
Give it the week’s post. It shows its plan, checks each application against what the procedure requires and drafts the letters. A clerk checks and signs them.
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A reply in the citizen’s language
A letter arrives in Polish. It translates it for the clerk and drafts the reply in both languages.
You type
Translate this letter from Polish and draft our reply in both languages.
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This week’s deadlines
It lists every case whose deadline falls this week and drafts the routine replies, so nothing runs out unseen.
You type
Which cases need an answer by Friday? Draft the routine ones.
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A certificate, filled in from the file
Certificates and confirmations are filled in from what the case file holds. The clerk checks each one before it is issued.
You type
Fill in the registration certificate from this case file.
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The team meeting, minuted
From the notes it writes the minutes and gives each task a name and a date.
You type
Write up this morning’s team meeting and list who takes which case.
Chat Answers from your own files
What is due, and when a contract ends
A clerk asks in plain words what is coming due and when a contract expires, and gets the answer from the office’s own calendar and files, with the page it came from.
Example
What is due soon, and when does the cleaning contract expire?
Three deadlines this week, the first on Thursday. The cleaning contract expires on 31 March.
Source Deadline calendar; cleaning contract, page 4
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You type
An application came by email without a signature. Is it valid?
An emailed application without a signature
New colleagues ask how the office handles a case and get your own procedure, with the instruction it comes from.
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You type
Have we accepted a late application because of a hospital stay before?
How similar cases were decided
It searches past decisions, so a clerk can see how the office has handled a case like this one.
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You type
What does someone need to bring to register a change of address?
Which documents a request needs
The checklist for each procedure, from the office’s own instructions, ready to read out to a citizen on the phone.
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You type
Who handles housing benefit for surnames starting with M?
Who handles which case
The allocation plan, asked in plain words instead of opened and searched.
Other kinds of organisation
Bring one task. We build the demo around it.
Tell us one job that takes your team too long. You see it working before you decide anything.
Get a free demoWhat happens next
- One meeting, at your office or by video
- A small working demo, built around your task
- Free, and it commits you to nothing